Refund Policy

1. General Policy

Except where required by law, all payments to Cars4k, including subscriptions and single-clip purchases, are non-refundable. A download is instant and permanent, so once a clip has been downloaded, the licensed value has been delivered in full.

We may still issue a refund at our discretion, for example where a defect in a delivered file prevented normal use. Requesting a refund does not guarantee one.

2. Subscriptions

You can cancel at any time from Account > Billing. Cancelling stops future renewals but does not refund the current billing period. Your plan stays active until the end of the period you already paid for. For annual plans, we email a reminder 30 to 60 days before each renewal, so you have time to cancel.

3. Single-Clip Purchases

A single-clip purchase is non-refundable once the clip has been downloaded. If you bought a clip by mistake and have not downloaded it, email legal@cars4k.com before downloading and we will consider the request.

4. Billing Errors

If you were charged in error, for example charged twice or charged after a cancellation took effect, email legal@cars4k.com within 60 days of the charge with your receipt or account email. We will investigate and refund any amount charged in error.

5. Chargebacks and Payment Disputes

If you dispute a charge with your bank or card issuer instead of contacting us first, we may suspend access tied to that purchase while the dispute is open, including the subscription and the clip's license. Access is reinstated only if the dispute is resolved in your favor. Contacting us first is faster and keeps your access intact.

6. How to Request a Refund

Email legal@cars4k.com with your account email and, if you have it, the Stripe receipt or order reference. We aim to respond within a few business days.

7. Your Legal Rights

Nothing in this policy limits any refund, withdrawal, or cancellation right you have under mandatory law where you live. Disputes about this policy are handled under the Dispute Resolution and Governing Law sections (Sections 17 and 18) of our Terms of Service.